WATER PARK AQUA ADVENTURE

WATER PARK AQUA ADVENTURE Top Usage Guide / Frequently Asked Questions

User Guide / Frequently Asked Questions

User Guide

Prohibited to bring in and use

Use of Sun Oil, Shampoo, and Body Soap
No shoes allowed in the poolside locker building
Sunshade tents, etc. outside of designated areas
Prohibited items: flammable materials, hazardous substances, bottles, cans, snorkels, fins, and paddles.
Swimming with diapers. However, swimming with swim diapers is allowed.
We cannot be held responsible for loss, theft, etc. in the stroller storage area. Thank you for your understanding.

Precautions

Customers with tattoos or body art, including stickers, are not permitted to enter or use the facilities. Thank you for your understanding.

Please set up tents, parasols, and shades in the free tent area.
If you use three-dimensional items such as tables, chairs, or coolers by the poolside, please set them up only during use.
Please note that if your setup interferes with other guests' use or for safety reasons during strong winds or emergencies, staff may ask you to remove your setup.
There is a break time every hour at the pool.
Please do not run by the poolside.
No food or drinks are allowed in the pool.
Please wear a swimsuit for swimming.
You may also swim while wearing a T-shirt, but for water quality management, please ensure that you have a clean T-shirt. Please be aware that it may discolor due to chlorine.
At the poolside, you can use sandals, water shoes, and other items (that are not typically used outdoors).
* The floor temperature at the poolside rises during the day. We recommend wearing footwear.
Diving is prohibited in the pool.
Please refrain from entering if you are inebriated or feeling unwell.
Please smoke in designated areas.
Swimming may be temporarily suspended due to inclement weather (thunderstorms).
If you engage in violent behavior or actions that disturb other customers, you will be asked to leave.
There is no prohibition on camera photography, but it is limited to your family and companions. If you are filming for an extended period, we may ask you to stop.
Please refrain from taking photos that may cause discomfort to other guests.
Wheelchairs can be used at the poolside if the tires are cleaned. However, they cannot be used inside the locker building. Please change at the locations and in the manner described below.
- Locker building (changing room) usage: Requires self-walking or support from an attendant.
- Near the Adventure Baby area, use the multi-purpose restroom: self-walking or support from an attendant is required.
Please manage your footwear yourself. We are not responsible for any theft or loss.

Frequently Asked Questions

Pool Admission Ticket・Entry

Where can I purchase advance tickets for the pool?

Advance tickets for the pool can be purchased via "Asoview! (e-ticket)" until 14:59 on the day of use.
>>Click here for details

* Sales will end once the number of tickets sold reaches the limit. * Advance tickets are not sold at the online shop "Mobility Station."

Can I cancel if bad weather is expected after purchasing a WEB ticket?

WEB tickets purchased through "Asoview! (Electronic Ticket)" can be canceled by the deadlines below.
Pool tickets / Park passports with pool access: Until 14:59 on the day of use Paid rest space →: Until 23:59 on the day before use

* Cancellations and refunds cannot be made after the above deadlines. * Cancellations and refunds will only be accepted if the pool operation is canceled due to weather or other reasons.

Is an admission ticket required to enter the poolside even if you do not swim?

Even if you do not swim, you need to purchase a pool admission ticket to enter the pool area (WATER PARK AQUA ADVENTURE).

If I reserve only a rest space, can I enter the pool area?

The reservation fee for the rest space does not include pool admission. To enter the pool area, a separate pool admission ticket must be purchased.

Is it possible to re-enter the pool area?

Re-entry is allowed only during the pool's operating hours on the same day. If you wish to re-enter, please be sure to inform the Pool Gate staff when leaving the pool area.

For those with small children

Is hot water available inside the pool area for preparing baby formula?: Hot water for preparing baby formula is available inside the pool area. It is provided at the dining facility "Batto's Hungry Kitchen" next to Adventure Mountain, so please ask the staff.
Can allergy-friendly meals be purchased inside the park?: Allergy-friendly meals are available at the park restaurant, Putti Town Kitchen.
Can I enter the pool while wearing a diaper?: Swimming while wearing regular disposable or cloth diapers is not allowed. When using the pool, please be sure to wear swim diapers designed for water play.
Are swim diapers sold within the pool area?: Swim pants are sold at the Adven Beach Side Shop within the pool area. Even if you forget, you can purchase them on site.

Swimming and Items Allowed

How deep is the pool?

The depth of the pool varies depending on the type and area of the pool.
For detailed information on the depth of each pool, please check the pool introduction page on the official website.
>>Click here for details

Can I enter the pool while wearing a T-shirt?

Swimming while wearing a T-shirt is allowed. Please wear a clean T-shirt in that case. However, please note that the chlorine in the pool water may cause discoloration of the T-shirt. Thank you for your understanding.

Are there any items that cannot be brought into the pool area?

For safety reasons, the following items are not allowed to be brought into the pool area.
Glass products (excluding eyeglasses), tents with a width or depth of 2 meters or more, fire-related items, other hazardous materials, bottles, and cans

Are there any items that cannot be used while swimming in the pool?

For safety reasons, the following items cannot be used inside the pool.
Snorkels, fins, oars
For water quality management, please also refrain from using sun oil, shampoo, and body soap.

Are there any size restrictions for inflatable rings?

There are no size restrictions for inflatable rings. However, even when using boat-type inflatable rings, paddles cannot be used for safety reasons.

Can I enter the pool while wearing water shoes?

Wearing water shoes when entering the pool is generally not allowed.
However, if necessary due to injury or other reasons, it is possible to enter the water wearing water shoes only on the injured foot.

* In such cases, please be sure to inform the staff before entering the water.

Free Tent Area

Where is the free tent area?: The free tent areas are located in the following four spots within the pool area.
All of these are tent setup areas available for free use.
At the back of Adventure River, south side of the Adventure Drive boarding area, behind Forest BOX, and behind River BOX
Is it possible to set up tents outside the free tent area?: For safety reasons, tent setup is only allowed within the free tent area. Please understand that tents cannot be set up outside the free tent area.
Are there size restrictions for tents?: There are size restrictions for tents. Please use tents that are within 2 meters in both length and width per tent.
Can I drive pegs or other fasteners into the ground in the free tent area?: Since the ground in the free tent area is concrete, you cannot drive pegs or fasteners into it. Please take measures such as using your belongings as weights to prevent your tent from being blown away by the wind.
Are there any free rest areas available outside the free tent area?: There is a limited number of free rest areas with fixed parasols available at some poolside locations. Please understand that these may not be available depending on crowd conditions.

Rental

What items are available for rent at the pool?: The following items are available for rent in the pool area.
All items can be used during pool operating hours.
Inflatable rings (600yen), bath towels (500yen), air pumps (free, not portable)
Where can I rent items?: Rental reception is located at the "Pool Information & Rental Desk" within the Adventure Mountain area. If you wish to rent something, please come directly to the reception.
Are swimsuits, goggles, or foot-in type float rings available for rent?: We do not rent swimsuits, goggles, or foot-in type float rings. However, these items can be purchased at the Adven Beach Side Shop in the Adventure Mountain area.
Is tent rental available?: Tent rentals are not available.
However, simple tents are sold at the Adven Beach Shop within the Adventure Mountain area.

Others

Is it possible to use the park and attractions while wearing a swimsuit?: You can move from the pool area to the attraction area while wearing a swimsuit.
Attractions can be used while wearing a swimsuit, except for some attractions with specific conditions listed below.

<Attractions requiring the wearing of a T-shirt or similar outerwear>
For safety and operational reasons, please wear a T-shirt or similar outerwear when using the following attractions.
Kids' Bike Training, Acro Bike, MOTO Fighter, Kart Attacker, GP Racers, Garden Maze「Potagenne」 (※Only when using the slider)
Can I bring a cooler box into the pool or park area?: Bringing a cooler box is allowed.
How far can I wear shoes or sandals inside?: You cannot wear sneakers or similar shoes inside the pool, on the poolside (including paid rest areas), or in the locker building.
Sandals can be worn at the poolside and in the paid rest areas.
How far can wheelchairs, strollers, and carry wagons be brought in?: Wheelchairs, strollers, and carry wagons may be brought in up to your own resting space.
No items may be brought into the poolside locker building.
Are there smoking areas within the pool area?: There are three designated smoking areas available. Please be sure to use only the designated smoking areas.
Are there spin dryers for swimsuits?: There are four spin dryers installed inside the locker building. They are available for free use by anyone.
Are there lockers for valuables (small lockers)?: There are no small lockers dedicated exclusively for valuables. However, regular lockers for luggage are available, so please use those.
What cashless payment methods are available within the pool area?: The following cashless payment methods can be used within the pool area.

<Credit Cards>
VISA, Mastercard, JCB, American Express (Amex), Diners Club, DISCOVER, UnionPay

<Mobile QR Code>
PayPay

<Electronic Money>
Rakuten Edy, nanaco, WAON, iD, Transportation IC cards (Suica, TOICA, Kitaca, manaca, ICOCA, PASMO, SUGOCA, nimoca, Hayakaken)

<Beverage Vending Machines>
iD, Rakuten Edy, nanaco, WAON, Transportation IC Electronic Money, Coke ON Pay